Known Information to Agency 400-28-125-15
(Revised 11/1/11 ML #3295)
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Known information to the agency is information that the eligibility worker receives from other programs or outside sources instead of from the caretaker. This includes information reported for other programs verbally, in writing, or listed on forms received for another program.
Note: An IEVS (Income Eligibility Verification System) hit is not considered known information. The verifications submitted resulting from the IEVS match is deemed known information.
Actions required to be taken following the receipt of ‘known information’ may include:
- Requesting additional information from the caretaker
- Updating information in the case file
- Updating information in the CCAP system
- Updating the certificate(s) if the certificate(s) must be updated
- Closing the case if the case must be closed
- Document in case file actions taken
The eligibility worker must document the date they became aware of the ‘known information’.
If the known information results in no changes in eligibility and/or the certificate(s), the case file must be documented to reflect the change reported and the reason no action was taken.
